IT Maturity, Inc. Newsletter #17
To Outsource or Not to Outsource, That is NOT the question!
The question is not whether to outsource but more of what and how to outsource. Commercial Off The
Shelf (COTS) software and other external IT expertise has dramatically matured over the last twenty-five years and will only accelerate its maturation process. No single enterprise no matter how large
can hope to keep pace.
Thus, the first question is WHAT should be kept in-house. Any software that is a critical differentiator
should be kept in house. Critical differentiators can include numerous different types of activities. This includes:
- Business Enhancement
- Technology and Service Advancement
- Partner and Vendor Integration
With Business Enhancement, businesses look into their processes, sub processes, and cross processes
With Technology and Service Advancement, enterprises look to differentiate the products and services
they provide to the marketplace, as well as technological innovations within their operating infrastructure and manufacturing environments.
With Partner and Vendor Integration corporations look to differentiate via their relationships and
interactions in mergers, acquisitions, supply chains, and distribution chains.
In all of these categories differentiators in quality, cost, speed, and feature are all of merit.
The second question is HOW to outsource. This includes maturing numerous outsourcing or as we like
to call it ‘Vendor Integration’ processes. These processes include:
- Vendor Performance
Along with additional processes to insure that the above processes continually mature, are aligned with
business need, and evolve in tune with the external business environment.
The IT Maturity Method provides tools to accomplish all of the above. Details can be seen at the
following link: Vendor Integration.